At SakhiSarthi, we aim to provide a fair and transparent return and refund process for our customers while supporting women vendors on our platform.
1. Nature of Platform
SakhiSarthi is a multivendor marketplace.
Products, services, and live courses are offered by independent women vendors, self-help groups, and businesses.
Return and refund policies may vary depending on the vendor and product type.
2. Product Returns
- Return eligibility depends on the individual vendor’s return policy mentioned on the product page.
- Some products such as handmade items, food items, customized products, or perishable goods may not be eligible for return.
- Customers are requested to check product details carefully before placing an order.
3. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- You must notify us or the vendor within 48 hours of delivery
- Clear images or proof may be required
- After verification, the vendor may offer a replacement or refund as applicable
4. Refund Process
- Approved refunds will be processed through the original payment method.
- Refund processing time may vary depending on the payment gateway and bank.
- SakhiSarthi does not control bank processing timelines.
5. Live Courses and Digital Services
- Fees paid for live courses, workshops, or digital services are non-refundable, unless otherwise clearly mentioned by the vendor.
- In case a course is cancelled by the vendor, applicable refunds will be processed.
6. Cancellation Policy
- Order cancellations are subject to vendor approval and product status.
- Orders already shipped or in preparation may not be eligible for cancellation.
7. Role of SakhiSarthi
SakhiSarthi acts as a facilitator and is not directly responsible for:
- Vendor-specific return decisions
- Product quality or delivery delays
- Individual refund approvals
However, we will try our best to assist in resolving genuine issues.
8. Contact for Support
For any return or refund related queries, please contact us at: